Five Star Storage Terms and Conditions

Promotions and Offers

Promotions and Offers are always subject to change on little or no notice and are good for new customers only. Promotions and Offers are subject to specific units and availability, other restrictions, taxes, fees and administrative fee(s) may apply. See lease agreement for full details. Not available on transfers or additional spaces. Pricing subject to change. Reservation required to guarantee price. Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting. Online pricing available only for online reservations and rentals.


‘Same day’ rental transactions are refundable, beyond the day the lease is signed, all rental transactions are final. If you rent a storage unit/space, you are not entitled to a refund for any unused portion of the rental period for which you have paid, including prepaid rent on additional months. Customers may rent on a monthly basis. The rental period starts on the day the lease is signed and continues through end of the initial term as agreed upon in the lease agreement and then rolls into a month-by-month rental agreement. Rent will not be prorated for move-outs. In the event your account is overcharged due to an error, we will refund your account after being notified of the discrepancy. Customer transfers to a different unit/space are eligible for unused portions of paid rent and pre-paid rent to be transferable to the customer’s new unit/space. Merchandise in original unopened packaging/container that is undamaged and unused is available for refund within 15 days after the date of purchase. All refunds are provide in the form of a check issued by the corporate office or credited back to the original credit or debit card used at time of purchase. Due to little to no cash on hand, cash cannot be provided in the event any refund is to be issued.

Privacy Policy

Five Star Storage respects the privacy of its users. Please read the complete text of our privacy policy.


This site is provided by Five Star Storage on an "as is" basis. Five Star Storage makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. Five Star Storage disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Five Star Storage will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


You agree to defend, indemnify and hold harmless Five Star Storage, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including legal fees, arising out of your use of the website and services, including but not limited to out of your violation of any representation or warranty contained in these Terms and Conditions.