Five Star Storage Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Five Star Storage website (the “Site”), operated by Five Star Storage and its affiliates.  By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

The Site is an advertising and informational platform for self-storage units available at our facilities. These Terms govern your use of the Site only.  Any rental or lease of a self-storage unit is subject to a separate storage lease agreement, which will contain its own terms and conditions.

  1. Eligibility and Site Use

The Site is intended for individuals who are at least the age of majority in their jurisdiction. By using the Site, you represent that you meet this requirement and have the legal capacity to enter into a binding agreement. The Site is not directed to children under 13.

Certain products or services may be subject to additional age requirements or legal restrictions. You are responsible for complying with all applicable federal, state, and local laws relating to your purchase, possession, or use of any products or services obtained through the Site.

2. Site Content

Five Star Storage makes reasonable efforts to ensure that information displayed on the Site regarding its storage units, including unit sizes, availability, features, and pricing, is accurate and up to date.  However, all such information is provided for general informational and advertising purposes only.  Five Star Storage does not guarantee that any particular unit size, type, or location will be available at the time you visit a facility or submit an inquiry.  Pricing displayed on the Site is subject to change without notice and may vary depending on promotional offers, duration of rental, and other factors.

Photographs, diagrams, and descriptions of storage units on the Site are illustrative only and may not reflect the exact dimensions, condition, or appearance of any specific unit offered to you.

3. No Contractual Commitment

Nothing on this Site constitutes an offer to enter into a storage rental agreement.  The information provided on the Site is an invitation to treat only.  A binding agreement for the rental of a self-storage unit will arise only upon the execution of a written storage lease agreement between you and Five Star Storage, subject to such terms and conditions as may be set out in that lease agreement.  In the event of any conflict of inconsistency between these Terms and the terms of the storage lease agreement entered into between You and Five Star Storage, the terms of the storage lease agreement shall prevail to the extent of such conflict of inconsistency.

4. Prohibited Conduct

You agree to use the Site for lawful purposes only and in accordance with these Terms.  You agree not to: (a) use the Site in any way that violates any applicable local, state, national, or international law or regulation; (b) use the Site to transmit or procure the sending of any unsolicited or unauthorized advertising, promotional materials, or spam; (c) attempt to gain unauthorized access to any part of the Site, the server on which the Site is hosted, or any server, computer, or database connected to the Site; (d) use any automated system, including robots, spiders, or scrapers, to access the Site for any purposes without Five Star Storage’s prior written consent; (e) introduce any viruses, malware, or other technologically harmful material to the Site; or (f) interfere with or disrupt the integrity or performance of the Site.

5. Intellectual Property

All content on the Site, including trademarks, text, graphics, logos, images, photographs, and software, and the compilation thereof (the “Content”) is the property of and owned by Five Star Storage, affiliates, or licensors and is protected by copyright, trademark, and other intellectual property laws. You may access and use the Site only for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any Content without Fives Star Storage’s prior written consent. No rights are granted except as expressly stated in these Terms.

6. Third-Party Links and Services

The Site may contain links to third-party websites or services that are not owned or controlled by us.  Five Star Storage has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.  You acknowledge and agree that we are not responsibility or liable for any damage or loss caused or alleged to be caused by or in connection with your use of any such third-party websites or services.

7. Privacy

Five Star Storage respects the privacy of its customers.  Our collection and use of personal information is governed by our Privacy Policy and incorporated into these Terms by reference. In the event of a conflict between these Terms and the Privacy Policy regarding personal data practices, the Privacy Policy controls.

8. Accessibility

We strive to make our digital experiences accessible to all users. If you experience difficulty accessing any part of the Site, please contact customer service for assistance.

9. Disclaimer of Warranties

To the maximum extent permitted by law, the Site, services, Content, and all products are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.  We also do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.  We do not warrant or make any representations regarding the accuracy, reliability, or completeness of any Content on the Site.

10. Limitation of Liability

To the maximum extent permitted by law, Five Star Storage and its affiliates, officers, directors, employees, and agents shall not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, arising out of or in connection with your access to or use of (or inability to access or us) the Site, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.  Our total aggregate liability to  you for all claims arising out of or relating to the use of the Site, including, without limitation, claims arising from or related to the Chat Feature, shall not exceed the greater of: (1) the amount you paid for the service giving rise to the claim or (2) $100.

11. AI Chat Feature

The Site may include an artificial intelligence-powered chat feature (the “Chat Feature”) that is designed to respond to general inquiries regarding our services, including questions about unit sizes, availability, pricing, and facility information.  The Chat Feature is provided for convenience and general informational purposes only.

You acknowledge and agree that the Chat Feature is automated and powered by artificial intelligence, and that responses generated by the Chat Feature may be inaccurate, incomplete, outdated, or otherwise unreliable.  The Chat Feature does not provide, and no response generated by it shall be construed as, professional, legal, financial, insurance, or other specialist advice.  You should not rely on any information provided through the Chat Feature as a substitute for independent inquiry or professional advice.

We make no representations or warranties of any kind, whether express or implied, regarding the accuracy, completeness, reliability, suitability, or availability of any information provided through the Chat Feature.  To the fullest extent permitted by applicable law, we disclaim all liability for any loss, damage, or expenses arising out of or in connection with your use of, or reliance on, any information provided by the Chat Feature, including any decision made or action taken based on such information.

Any information provided through the Chat Feature is subject to the same limitations set forth in Sections 2 and 3 of these Terms.  In particular, no response provided through the Chat Feature constitutes an offer, a binding commitment, or a guarantee of the availability, pricing, or suitability of any storage unit.

12. Mobile Messaging Terms of Service

By providing your mobile telephone number through the Site, including through the Chat Feature, any inquiry form, or reservation process, you consent to receive text messages (SMS or MMS) from us relating to your inquiry, reservation, or use of our storage service, including promotional and marketing communications.  Message and data rates my apply and message frequency may vary.

You may opt out of receiving text messages at any time by replying “STOP” to any message you receive from us.  Five Star Storage is not responsible for any charges imposed by your mobile carrier in connection with text messages sent by us.  You are responsible for all charges from your wireless provide.

Your consent to receive text messages is not a condition of purchasing or renting any storage unit or using the Site.  We will process your mobile phone number and any related information in accordance with our Privacy Policy.  Five Star Storage is not liable for delayed or undelivered messages.  For more information, contact customer service or review our Price Policy.

13. Governing Law, Jurisdiction, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Minnesota.

To the fullest extent permitted by applicable law, you agree that any dispute, claim, or cause of action arising out of or relating to these Terms or your use of the Site shall be brought solely in your individual capacity and not as a plaintiff, class member, or participant in any purported class, collective, consolidated, or representative action or proceeding.  You hereby waive any right to participate in any class action, class arbitration, or other representative proceeding against Five Star Storage, its directors, officers, employees, agents, or affiliates.

Unless both you and Five Star Storage expressly agree otherwise in writing, no arbitrator or court mya consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.  If this class action waiver is found to be unenforceable with respect to any particular claim or request for relief, then that claim or request for relief shall be severed from the remaining claims and shall proceed individually in court of competent jurisdiction, and the remainder of this waiver shall continue to apply to all other claims.

14. Severability

If any provision of these Terms is found to be unlawful, invalid, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and the remaining provisions shall remain in full force and effect.

15. Waiver

No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.  A waiver of any right or remedy on one occasion shall not be construed as a waiver of that right or remedy on any subsequent occasion.

16. Promotions and Offers

Promotions and offers are subject to change without notice.  Promotions are available to new customers only and are subject to specific unit availability.  Additional restrictions, taxes, fees, insurance, and administrative charges may apply.  Please refer to your rental agreement for full details.  Promotions are not available on transfers or additional units. 

Monthly rental rates are subject to change without notice.  Reservations are required to hold the quoted rental rate for up to three (3) days.  Actual unit sizes may vary from advertised dimensions; customers are encouraged to inspect units prior to rental.  Online rental rates are valid only for online reservations and rentals.

17. Refunds

All rental transactions are final.  Customers are not entitled to refunds for any unused portion of the rental period, including prepaid rent.  All leases are on a month-to-month basis.  The rental period begins on the date the lease is signed and continues through the last day of that month.  Thereafter, rent is billed on the first day of each month and is not prorated upon move-outs. 

If your account is overcharged due to a verified error, any refund will be issued once the discrepancy has been reviewed and confirmed.

All merchandise sales are final and non-refundable.

18. Reservations

Where the Site permits you to reserve or hold a storage unit, any such reservation is subject to the specific terms displayed at the time of reservation.  A reservation does not constitute a binding storage unit lease agreement.  We reserve the right to cancel or modify reservations at our discretion, including where unit becomes unavailable due to circumstances beyond our reasonable control.

19. Modifications to the Terms

We reserve the right to modify these Terms at any time in our sole discretion.  Any changes will be effective immediately upon posting the revised Terms on the Site, with the “Last Updated” date revised accordingly.  Your continued use of the Site following the posting of revised Terms constitutes your acceptance of such changes.  We encourage you to review these Terms periodically.

 20. Indemnification

You agree to indemnify, defend, and hold harmless Five Star Storage and its affiliates, officers, directors, employees, and agents from any claims, demands, actions, damages, losses, liabilities, judgments, settlements, costs, or expenses, including reasonable attorneys’ fees, arising out of or related to:

Five Star Storage reserves the right, at its expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate fully in asserting any available defenses.

Your indemnification obligations will survive termination of these Terms and your use of the Site, Chat Feature, or mobile messaging services.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Site, constitute the entire agreement between you and Five Star Storage with respect to your use of the Site and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us regarding the Site.

You may also review our Five Star Storage Privacy Policy here.