Frequently Asked Questions about Self Storage

If you’re just starting the process of looking for a self-storage unit, you probably have questions. Whether you’re wondering about storage unit sizes, thinking about which benefits make sense, or simply have questions about the process of reserving and renting a unit, we have answers!

Renting Your Storage Unit

A: Storage unit sizes vary by facility. Generally speaking, storage unit sizes start at 5×5 closet-sized units and go all the way up to 10×30, with a range of sizes in between. If you need help deciding on the appropriate amount of space, our unit size guide can help. Remember, you can always upgrade to a larger unit if necessary.

A: Like unit availability, unit pricing varies by the size and location. Be sure to contact your local facility to learn rental rates for each unit. Our friendly team members are more than happy to help find the right unit for your budget.

A: Temperature controlled units, also known as a climate-controlled storage, are available at some facilities. These storage spaces are temperature-regulated and keep their humidity level steady throughout the year. Climate controlled storage is important for items that are sensitive to temperature or humidity, such as:

  • Furniture and other wooden items
  • Electronics
  • Documents, photographs, and artwork
  • Vinyl records

A: To rent a storage unit, you need a current government-issued photo ID, proof of address, and a phone number we can use to reach you.

A: Yes! Reserving your self storage unit is a great way to ensure it’s available. If you want to learn more about our facilities, stop by your local Five Star Storage location. You don’t need an appointment, but calling ahead allows us to dedicate time to giving you a full tour and all the information you need.

A: Sometimes you need more space. Sometimes you need less. We’re flexible: If you need a smaller unit, larger unit, or even another additional unit after you move in, speak to a manager. We can help make it happen.

Facility Features and Amenities

A: Hours of operation vary by facility. Many locations have office hours during the week and are typically open from 9 am to 5:30pm. Some locations do offer weekend office hours, as well. You may typically access your unit 7 days a week, although gate access times do vary. Some locations offer 24-hour access.

A: You do. We do not have a master key. When you rent a storage unit, you’ll provide the lock. If something happens and you need the lock removed, a locksmith can help. We’ll be more than happy to recommend a local expert.

A: While most of our facilities offer online bill pay, drive-up units, convenient night lighting, video surveillance, and other amenities, it’s important to ask about features that are specific to your facility.

Moving and Storage Tips

A: Yes! We’re happy to sell several different types of moving and storage supplies, including boxes, packing tape, and other materials. Our goal is to make moving—and storage, of course—as simple as possible!

A: While we do not offer moving services at our facilities, we do know several reputable moving companies in the area. Just ask! Some facilities also have moving trucks available to rent.

A: Our wide driveways can easily accommodate large moving vehicles.

A: Yes. In addition to knowledgeable staff that can help you, we also offer a selection of helpful moving and packing tips on our website!

Payment, Leasing, and Insurance

A: You can! In addition to automatic bill pay, we also offer online bill pay options for your convenience.

A: If you’d like regular reminders of monthly rental dues, we can send them to you via email.

A: Insurance isn’t required, but we do recommend it. Many of our locations offer a tenant insurance program. Be sure to check with your renters or homeowner’s insurance company about any benefits, too.

Still have questions?

If you have additional questions about self-storage we didn’t answer, let us know. Contact your nearest Five Star Storage location to ask, or if you’d like more information on facility features.