COVID-19 Operations Update
We Are Open
Due to the events involved with COVID-19 and the recommendations as well as executive orders from local, state and national officials and health organizations, Five Star Storage has made some changes within our operations because the health and safety of our employees and customers is always a top priority. First and foremost, Five Star Storage facilities across North Dakota and Minnesota are Open to assist our new and existing customers. We have increased our cleaning and sanitizing when and where necessary and are implementing as many ‘social distancing’ efforts as possible. Effecting only our Minnesota facilities, Minnesota Governor Tim Walz issued a ‘Stay at Home’ order for the state of Minnesota near the end of March 2020, however, it’s been determined that self-storage is an ‘essential business’ under the Governor’s order.
Our team is equipped to lease you a storage unit to meet your needs with virtually no contact. We have implemented eSign leasing which allows for our month-to-month rental agreement and other documents to be sent via email and signed electronically. While on the phone with you, our team can also take payment via credit/debit card and email you receipts and access codes for gates and buildings.
We encourage our customers to utilize online payments in lieu of in-person payments, this is one of the largest ways we can reduce our traffic within the rental offices. Visit our payment portal here. Although we can also take a payment over the phone, we greatly appreciate our existing customers using our online payment system. In doing so, our team members are more readily available to assist those with a customer service need as well as assist new customers in need of self storage.
At this time, our locations are still open during normal business hours. However, this could change with little to no advanced notice. Due to many of our stores having 1 or 2 employees, there may be times our stores are closed during ‘normal business hours’. For the most up-to-date information on office hours / closings please refer to our Facebook pages.
You can find general information and updates here: http://www.facebook.com/fivestarstorage
For further updates regarding your storage facility, you can find your location specific page under “Stores” in the menu or find your location here: https://www.facebook.com/pg/fivestarstorage/locations/?ref=page_internal
The health of our employees and customers will always be a top priority of Five Star Storage.